Term and Conditions

Last Updated: [Insert Date]

1. Website Usage

1.1 Eligibility

Our website and services are intended for discerning collectors aged 18 years or older. By using our site, you represent that you meet these requirements.

1.2 Intellectual Property

All content on this website, including images, text, designs, and product descriptions, is the exclusive property of Gemstone Jewelry Sales and protected by international copyright laws. Unauthorized use is strictly prohibited.

1.3 User Conduct

You agree to:

• Provide accurate information when creating accounts or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of our website

2. Products and Services

2.1 Product Descriptions

We take great care in hand-selecting each gemstone and crafting our:

• Bracelets
• Chains
• Gemstone Pendants
• Gemstone Sets
• Gemstone Strands

While we strive for accuracy in product descriptions and images, slight variations in color or texture may occur due to the natural characteristics of gemstones.

2.2 Custom Items

Please note that Gemstone Strands and Gemstone Sets are considered custom items. All sales of these products are final unless damaged or defective.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Orders are not binding until we send confirmation.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

4. Shipping Policy

4.1 Processing Time

All orders are carefully prepared within 1-2 business days after payment confirmation.

4.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

4.3 Shipping Restrictions

We do not ship to certain remote areas and parts of Asia. Delivery times may vary during peak seasons.

4.4 Import Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt, provided:

• Item is unused and in original condition with all tags attached
• Original packaging is intact
• Proof of purchase is provided

Exceptions: Gemstone Strands and Gemstone Sets cannot be returned unless damaged or defective.

5.2 Return Process

To initiate a return:

1. Contact our Customer Care Team at [email protected] within 15 days
2. Include your order number and product details
3. Await approval and return instructions
4. Ship your return to our Omaha workshop

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return:

• Credit card refunds: 5-10 business days
• PayPal refunds: typically within 24 hours

Original shipping costs are non-refundable.

5.4 Exchanges

We’re pleased to exchange items for different sizes or styles (subject to availability). Follow the standard return process and include a note specifying your desired exchange item.

5.5 Damaged Items

If your jewelry arrives damaged, contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange a prepaid return label and expedite your replacement or refund.

6. Limitation of Liability

Gemstone Jewelry Sales shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays in shipping beyond our control
• Minor variations in gemstone appearance
• Unauthorized account access due to user negligence

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

7. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy. By using our site, you consent to such processing.

8. Governing Law

These Terms shall be governed by the laws of the State of Nebraska, USA. Any disputes shall be resolved in the courts of Omaha, Nebraska.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms, please contact:

Gemstone Jewelry Sales
1607 Crummit Lane
Omaha, US 68104
Email: [email protected]