At Gemstone Jewelry Sales, we take pride in crafting exquisite gemstone jewelry that meets the highest standards of quality. However, we understand that sometimes a piece may not be exactly what you envisioned. Our returns policy is designed with the same care we apply to selecting our gemstones, ensuring a smooth process for collectors and jewelry enthusiasts worldwide.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in its original condition, and with all tags attached
  • Item must be in the original packaging
  • Proof of purchase is required

Please note: Due to the custom nature of our Gemstone Strands and Gemstone Sets, these items cannot be returned or exchanged unless they arrive damaged or defective. All sales of loose gemstone strands are final to ensure the integrity of our curated collections.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our Customer Care Team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you would like to return or exchange
  3. Wait for approval – our team will respond within 2 business days with return instructions
  4. Ship your return to our Omaha workshop using the provided shipping label
  5. Receive confirmation once your return is processed

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable gemstone pieces.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days
  • PayPal refunds are usually processed within 24 hours
  • Shipping costs are non-refundable

Exchanges

We’re happy to exchange items for a different size or style (subject to availability). To process an exchange:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. If the exchange item has a different price, we will process the difference accordingly

Damaged or Defective Items

If your gemstone jewelry arrives damaged or defective, please contact us immediately at [email protected] with photos of the item and packaging. We will arrange for a prepaid return label and expedite your replacement or refund.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Gemstone Jewelry Sales Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Reason for Return/Exchange: – Preferred Resolution: (Refund/Exchange for [Item Name]) I confirm that the item is unused and in its original packaging with all tags attached. Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Our Commitment to Quality

Every gemstone in our collection is hand-selected with the discerning collector in mind. Should you need to return an item, we treat the process with the same attention to detail that goes into crafting our bracelets, chains, and pendants. For any questions about our returns policy, don’t hesitate to contact our customer care team.

Gemstone Jewelry Sales
1607 Crummit Lane, Omaha, US 68104
[email protected]