Welcome to Gemstone Jewelry Sales, where nature’s beauty meets artisan craftsmanship. We’ve compiled answers to common questions about our exquisite gemstone collections, shipping policies, and more. Whether you’re a jewelry maker, collector, or simply seeking that perfect statement piece, we’re here to ensure your experience sparkles as brightly as our stones.

About Our Products

What types of gemstone products do you offer?
We specialize in premium quality gemstones presented as bracelets, chains, pendants, sets, and strands—perfect for both jewelry creation and personal collection. Each piece is carefully selected for its unique beauty and quality.
Are your gemstones ethically sourced?
Absolutely. We partner with trusted suppliers who share our commitment to ethical mining practices and environmental responsibility. Every stone comes with documentation of its characteristics and origin.
How can I verify the authenticity of my gemstone?
All our gemstones undergo rigorous quality checks and include detailed documentation matching our Authenticity Guarantee standards. If you have any concerns, our gemologists are happy to assist.

Ordering & Account Information

How do I create an account?
Simply proceed through checkout—you’ll have the option to create an account for faster future purchases and order tracking. We never share your information with third parties.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions. All payments are processed through encrypted systems for your protection.
Can I modify or cancel my order after placement?
Orders process quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need changes—we’ll do our best to accommodate your request if processing hasn’t begun.

Shipping & Delivery

What shipping options are available?

Express Gemstone Delivery: $12.95 flat rate via DHL/FedEx (10-15 business days after 1-2 day processing), with tracking and insurance.

Complimentary Standard Shipping: Free for orders over $50 via EMS (15-25 business days after processing), with basic tracking.

Do you ship internationally?
Yes! We proudly ship worldwide, excluding select remote areas in Asia and certain locations. International customers are responsible for any customs duties or taxes—we recommend checking your country’s regulations before ordering.
How are gemstones packaged for shipping?
Each treasure receives special attention: strands are secured against tangling, pendants are cushioned, and sets are organized thoughtfully. We use protective materials to ensure safe arrival, matching the care we’d want for our own collections.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from receipt date. If your gemstones don’t spark joy as expected, simply contact us at [email protected] to initiate the process. Items must be in original condition with all documentation.
Who covers return shipping costs?
Customers are responsible for return shipping fees unless the return is due to our error. We recommend using trackable shipping for your protection.
How long do refunds take to process?
Once we receive and inspect your return, refunds typically process within 5-7 business days to your original payment method. You’ll receive email confirmation when completed.

Additional Questions

Can I request custom gemstone pieces?
While our current collections feature carefully curated selections, we welcome special requests! Contact our design team to discuss possibilities for custom creations.
Do you offer gift wrapping services?
Yes! Select gift wrapping at checkout for an elegant presentation—perfect for jewelry makers sending materials to clients or collectors gifting special pieces.
How can I contact customer service?
Our Omaha-based team is available via email at [email protected]. We typically respond within 24 hours (excluding weekends and holidays).

Still have questions? Our gemstone specialists are always happy to help you find or create your perfect piece. Explore our collections today and discover why artisans and collectors worldwide trust Gemstone Jewelry Sales for nature’s finest treasures.

Gemstone Jewelry Sales
1607 Crummit Lane, Omaha, US 68104